Privacy Policy

Privacy Policy for Underwinds

At Underwinds, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website underwinds.com and interact with our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect different types of information to provide you with the best experience while using our website and services:

a. Personal Information

When you make a purchase or contact us via our website, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways)
  • Account preferences (if you create an account on our website)

b. Non-Personal Information

We may also collect non-personally identifiable information that is automatically sent to us when you interact with our website. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Time spent on our website
  • Referring website (where you came from before visiting us)
  • Cookies and tracking technologies (explained further below)

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Processing Transactions: To complete your purchases, process payments, and deliver products to you.
  • Customer Support: To respond to inquiries, provide assistance, and handle your requests or concerns.
  • Personalization: To enhance your experience on our website, offer tailored recommendations, and improve our services.
  • Marketing Communications: To send you promotional emails, special offers, newsletters, or updates. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at contact@underwinds.com.
  • Analytics and Improvements: To analyze trends, understand user behavior, and improve the functionality of our website.
  • Legal Compliance: To comply with legal obligations, enforce our terms, or protect against fraud.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and gather usage data for analytics purposes. Cookies are small text files placed on your device by your web browser. You can control cookie settings through your browser, but please note that disabling cookies may affect some features of the website.

For more detailed information about cookies and how they are used on our site, please refer to our [Cookie Policy] (if applicable).

4. How We Protect Your Information

We take reasonable precautions to protect your personal data from unauthorized access, loss, misuse, or alteration. Our website uses industry-standard security protocols, including SSL (Secure Socket Layer) encryption, to safeguard sensitive information, such as payment details, during transmission.

However, please understand that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our website and business. These third parties may include:

  • Payment processors (e.g., Stripe, PayPal) to complete your transactions.
  • Shipping and delivery partners to fulfill your orders.
  • Analytics providers (e.g., Google Analytics) to analyze website usage and improve services.
  • Marketing and email service providers to send promotional materials and updates.

We ensure that these third parties have adequate privacy and security measures in place to protect your personal information. They are not permitted to use your information for any other purpose.

In some cases, we may be required to disclose your personal information to comply with legal obligations, such as:

  • Responding to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • Complying with a legal process, such as a subpoena or court order.

6. Your Privacy Rights

You have the right to:

  • Access Your Information: You can request to view the personal information we hold about you.
  • Update Your Information: You may update or correct your personal information by contacting us at contact@underwinds.com.
  • Delete Your Information: You can request to delete your personal information, subject to legal obligations or retention requirements.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt-out by clicking the unsubscribe link in any marketing email or by contacting us directly.
  • Do Not Track: Some web browsers offer a “Do Not Track” option, which allows you to inform websites that you do not wish to be tracked. We do not currently respond to these signals.

To exercise any of these rights, please contact us at contact@underwinds.com. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

7. Third-Party Websites

Our website may contain links to external websites, products, or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing them with any personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Underwinds
212 N. 2nd St., STE 100
Richmond, KY 40475
Email: contact@underwinds.com